Something is removed a lot for the Internet megaphone. How to find out why they took money megaphone

1. Itemization costs
2. How to find out where the money goes, except for details
3. Where's the money?
4. From the Personal Account - to the office
5. Why are the money withdrawn
6. How to disable
7. Video:
8. Reasons for withdrawing money without the knowledge of the subscriber
9. Ways to find out why they took money from the subscriber Megaphone
10. Through a personal account
11. Call technical support
12. Company office
13. other methods
14. Precautionary measures
15. Questions from subscribers

You have learned that MegaFon leaves money, but you do not have paid services and under the terms of the tariff there are no such expenses? Do not rush to blame the cellular network. Megaphone will not risk reputation, and withdraw money without the need. So, how to determine where the money goes from Megaphone?

Let's try to figure it out by sorting out all the communication features. Cellular networks in Russia are not ideal, but they will not steal funds from the account, as they have many different methods of how to make money on customers. As a rule, the main reason is hidden services , which you can not even guess. To eliminate this, it is enough to know which services are activated on the Megaphone and block the unnecessary. But there may also be other reasons. First of all, let's deal with the main reasons for the loss of funds.

Itemization costs

There are several methods to determine why money leaves the room:

• Visit Personal Area ;
• Contact the operator 0500 ;
• Go to the Megafon sales office.

The simplest of them is to order a detail through a personal account. In your office you will have the opportunity to display the details on the display or on the printer. This service does not require payment, and is always available. You will see all expenses in the provided report. Money associated with your number. If at least one penny was spent, then you will know when and for what it was spent.

If any are activated paid services , which were not ordered, you can disable them in the section " Service Management ". You can go through and read a separate article about these methods. But if there are connected subscriptions from third-party sites, then this is already a problem.

How to find out where the money goes, except for details

As a rule, you can sort out your money expenses without outside help, having received detailed calculations. But in rare cases you will not succeed. And then we recommend to ask for help in the support center or come to the Megafon sales office.

But before you decide to visit the office, first call the support center 0500. After dialing this number, follow the instructions of the robot and contact the operator. When you connect with a specialist, try to find out why the money goes. The reason is in incomprehensible terms of the tariff or there is a debit for another number. In general, you will receive an answer with explanations.

If for any reason you are not satisfied with the response of the operator, and the cancellation was illegal, you can visit the nearest Megafon office. When you get there, write a statement. If you can prove that the withdrawal was not your fault, then you will return the money back to the account. But it will not be an easy task. If the money was written off from the account due to the fact that you did not correctly understand the terms of the tariff, then you are guilty of this. We must carefully study the contract. In any case, you can always switch to another network while maintaining the number and get more favorable conditions.

Small precautions to avoid waste:

1. Carefully study the terms of services and services;
2. Never subscribe to questionable services (horoscopes, news, jokes, movies, melodies, etc.);
3. If you get to the file sharing service, then do not connect to the paid access to it. Otherwise, you will connect paid subscriptions and will regularly debit funds from the account;
4. Do not help in connecting questionable accounts, do not make inquiries and commands;
5. Do not participate in lotteries on television and other dubious draws.

Every customer mobile operators From time to time, he is interested in where and what money is spent from his account. Especially if it detects an unexpected debit, or when ordering paid services to social networks, and in online stores, more money than expected is flown from the account.

Where's the money?

As you know, nothing even disappears without a trace - it concerns the money in your account, you can find out where they go in different ways, and one of them is on the MegaFon website.

But in order to get your own Personal Account, you must log in and get a password. You can receive a password in the form of SMS using the USSD command * 105 * 00 #. After authorization in the system, you must go to the "Expenses, replenishment and detail".

In this section you can see:

• Expenses for the current month.
• Expenses for the last 6 months.
• Call detail order button.
• Order button current account.

To get an expense report, you must select the last item. Here you need to specify your email , and in a few minutes you will receive a report with information about all expenses for the last month, about the amounts for outgoing calls, paid services, charges, roaming services, SMS-center and other actions.

To prevent accidental spending of money from the account for sending paid SMS messages, paid calls, or USSD commands, you can use the MegaFon “Stop Content” content ban.

The report received by e-mail will not contain detailed information on the cost of each call or each SMS. To find it, you can click on the link “Order call detail”, where information about the cost of all received services is stored. There you can find the numbers of incoming calls, find out the cost of sent SMS, check what actions you have performed recently, and what is their cost.

In addition, in order to find out for which service money was withdrawn from your account, you need to find out what services you have connected to. If the money from your account disappears due to an incomprehensible reason for you, you need to look at the section “Services, options and subscriptions”, maybe your number is connected to paid services, or subscriptions that you absolutely do not need.

From the Personal Account - to the office

If you do not have a Personal Account, do not have access to the Internet, or you have not mastered a computer, take a passport and go to the nearest MegaFon customer service office. You can take these actions only if the number is issued to you personally, if not - the details will not be given to you.

In addition, information about the last five actions can be obtained by phone as an SMS, dialing USSD-command * 512 # - this service is free.

To get the details for the week you need to dial the USSD-command * 113 #, or send an arbitrary SMS to the number 5039 - the cost of this service is 21 rubles, the information will come in the form of MMS. The same information can be obtained by email if you send the mailbox address to the number 5039.

MegaFon gives its subscribers the opportunity to order a detail constantly, it is generated automatically, and costs 100 rubles per month. While visiting the Personal Account and getting the detailing 1 time per day is free.

Megafon subscribers receive not only communication, but also entertainment and informational content. A special portal is responsible for this. But not everyone knows that "Mobile Portal" Megaphone withdraws money! How to turn it off and save your money talk today.

Using the service you will have access to news, applications, services and even adult content. The site is available at m.megafonpro.ru through a browser on a computer or smartphone. But the full version of the resource is opened only from a mobile device.

The portal has four sections:

• political;
• about business;
• about the weather;
• social.

It is worth noting! AT home region Internet traffic is not consumed. You can access the portal in roaming at the same rates as for other resources.

To use the application, you must register on the site:

Registration is now complete! You can proceed to use the portal.

Why are the money withdrawn

The service “Mobile portal Megafon” is free. Connect it is not necessary. Access is open to all, including subscribers of other operators. For reading the news content money is not withdrawn . But when using entertainment applications: games, music, video and other services, funds are written off.

Connecting paid content , the site will warn you that money will be withdrawn from your account. Write-off will happen only if you confirm it. By subscribing to entertainment apps, withdrawals will occur automatically and regularly.

How to disable

“Mobile portal” cannot be turned off , but you can get rid of subscriptions on your phone using three methods:

1. Log in to your account. In the Services menu, disable subscriptions.
2. Call the consultant on the number 0500. They will help you to turn off the services and tell you what the money is being paid for.
3. Visit the office center. Employees will disable subscriptions upon presentation of ID.

Hello, dear readers of our site. Sometimes it happens that you have with mobile account Megaphone somewhere written off some amount of money. Moreover, in most cases, these charges begin to occur regularly.
This fact is quite explainable if you have tariff plan with the subscriber payment system, and if the subscriber you have not provided?

There you can make yourself a perfect idealization of all your expenses.

Megafon help center specialist will help you.

Video:

However, we should not forget the fact that the manager will protect the interests of his employer and if with a hundred percent certainty that the money you have been written off illegally, feel free to write an application in the sales office for a refund. If you manage to prove that the write-off is illegal, you will get everything back to the last penny. However, do not forget that the reason may be that you have not carefully read the terms of the tariff. In this case, you have the opportunity to apply to the regulatory authorities or to the court.
You can also change the operator with the preservation of your number and choose a more profitable and understandable data plan.

Most Megafon subscribers have at least once encountered an unforeseen charge of money from their SIM card. Usually after such a nuisance, many have doubts about the honesty of the mobile operator. But in a frank embezzlement of funds from the account the company is hardly guilty: firstly, it can receive income from subscribers and in completely legal ways, and secondly, it will not risk its reputation by deceiving customers.

If the funds on the balance sheet are melting for no apparent reason, this means that you have some kind of service connected that you do not know about.

Reasons for withdrawing money without the knowledge of the subscriber

Despite the fact that no operator will steal money from the subscriber account, service providers mobile communications can increase their revenues through paid services that are offered (and connected) to customers both completely openly and veiled. Usually, money for Megaphone is charged for:

• connected paid subscriptions;
• other paid active services;
• implicit terms of the tariff plan;
• on account of repayment of debt on third-party SIM-cards of the subscriber.

Sometimes money is written off for previously used services, for example, after returning from a foreign country in which roaming does not work - thus the charging of services is delayed.

Often, subscribers simply do not pay attention to the additional conditions of a particular option, written in small print. For example, the service can be provided free of charge only for the first few months, and then money will be withdrawn for it. If the regular fee is small, then it is not immediately possible to notice such a trick, which sometimes leads to unpleasant surprises in the form of the disappearance from the account of a rather impressive amount over a long period of time.

Ways to find out why they took money from the subscriber Megaphone

Understand where the money goes from the account and stop their leakage in several ways. The most convenient and visual of them is to make a detail, which is a statement of expenses. It registers each individual withdrawal from the balance with the amount, services and date. Detailing order one of the following methods.

Through a personal account

The cost of detailing on the official website.

Log in to your personal account on the official MegaFon website (Service Guide) or download mobile app for your smartphone or tablet. After authorization, you must select the section "Statistics and detail". Then you will be offered two types of services: monthly report and report details. It is recommended to choose the second. Enter your email and specify the period for which you need information about the withdrawal of funds. Detailing will come to your box almost immediately.

Unlike other popular mobile operators, Megaphone can charge for details, ranging from 15 to 100 rubles, depending on the reporting period.

Call technical support

Call the number 0500. The call is free for all subscribers. An employee of the company will answer your questions about expenses and write-off of funds from the balance, as well as help to disable paid services in case of need.

Company office

Visit the nearest office of the company, after taking a passport (if the SIM card is issued for you). A consultant in the office will provide detailed detailing and will disable unnecessary services upon request. Of course, it’s easier to get this information online or phone call - but if you need data on expenses 6 months ago and earlier, going to the office is the only way to get them.

other methods

You can learn about withdrawing money from your Megafon balance in other ways:

Precautionary measures

To prevent unplanned withdrawals, you should follow simple guidelines:

• carefully study the conditions of the connected tariff plans, services and other offers of the operator;
• Do not send unfamiliar commands and messages to suspicious numbers;
• do not leave your phone number on questionable sites and do not activate access to files by sending SMS on various resources;
• do not connect suspicious subscriptions
• Do not accept codes from strangers.

Paid subscriptions can be activated while visiting various sites even without the knowledge of the subscriber. To prevent this from happening, always check the address of the web resource you are visiting.

Questions from subscribers

What to do if the account details did not determine where the money goes?

In this situation, you need as soon as possible to contact the operator’s office or call help center Megaphone. Usually it is at the stage of communication with the manager that the subscriber learns about the additional paid terms of his tariff.

That is why you should always carefully read the terms of the contract with the operator. The fact that you personally signed it means that you agree to pay for additional services and subscriptions, so the money is withdrawn legally. In this case, the only way out is to change your tariff plan to a more suitable option.

What if the money is withdrawn illegally?

If you are still sure that by your actions the provider violated the terms of the agreement and the funds are written off illegally, you must go to the office of the company and write a written complaint. It will be considered by the staff and, if the cancellation really occurred by mistake of the provider, the amount in the account will be adjusted. However, this happens very rarely. In the event of a serious conflict, it is better to change the operator, keeping your phone number.

The main thing when detecting dubious write-offs of money from the balance is to find out their cause as soon as possible and eliminate it. Otherwise, a debt may form on the SIM card, which the operator will later be able to repay from another number belonging to you.